Total banking operations staff in India is expected to double. More

We just learned this term. And we love it. More

Here’s an idea: Go work for Enam Securities.

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Knowledge @ Wharton devoted their entire latest issue to examining the trend of Indian companies moving up the value chain. Since the other media coverage of outsourcing in India that we covered in the Strategy Consulting, My Ass seemed to provoke some people, let’s take a look at what Wharton/BCG say is happening there.

- They characterize the type of work Indian BPO firms as evolving towards as “KPO” — knowledge process outsourcing.

- Indian firms have begun to hire local executives to gain access to CEO-level people.

- This is not just call center stuff. “Instead of routine data work, you move towards more of information extraction, which involves a certain amount of judgment, interpretation, discretion and inference … You are seeing more of that happen. Instead of medical transcription, data entry and minimal inbound call support, people are now offering high-end research services,” says Ravi Aron, senior fellow at Wharton’s Mack Center for Technological Innovation. More